Refund policy

30-Day Money-Back Guarantee:
At Atak LLC, we are committed to providing our customers with exceptional quality teas and tea accessories. We offer an unconditional 30-day money-back guarantee on all our products. If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund or exchange within 30 days of receiving your order.

Conditions for Returns:

Items Eligible for Return: All items must be returned in their original condition, unopened and undamaged. Products must be in their original packaging with all tags and seals intact.
Proof of Purchase: Please include a copy of your receipt or proof of purchase with the return.
Return Shipping: Customers are responsible for return shipping costs. If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the shipping costs.
How to Initiate a Return:

Contact Us: To begin the return process, please contact our customer service team at support@atak.llc. We will provide you with instructions on how and where to send your return.
Packaging the Return: Pack the items securely, ensuring the original packaging and all tags are intact. Include any forms or documentation we have provided.
Shipping the Return: Send the items using a trackable shipping method. Once we receive your returned item, we will inspect it and process your refund or exchange.
Refunds:
Once we receive and inspect your returned items, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Exchanges:
If you wish to exchange an item for a different one, please mention this when you contact our customer service. Exchanges are subject to product availability.

Contact Information:
For any questions regarding our return policy or for more assistance, please contact us via email at support@atak.llc. We are here to help ensure your satisfaction.